Emergency Relief

INTERIOR WATER LEAK

1. Locate main water shut off valve (usually located outside in front of house, side of house, and sometimes located inside garage on newer tract homes)
2. Determine the type of valve home is equipped with.

• If home is equipped with “Ball Valve” type valve, turn handle clockwise one ¼ turn. Handle should be perpendicular with piping when closed.
• If home is equipped with “Gate Valve” type valve, turn handle clockwise multiple times until valve stops turning. (NOTE: If valve is difficult to turn, do not attempt to use a wrench to assist as this may cause valve to break. See section 2c)
• If you cannot locate main water shut-off valve, or existing valve does not function properly, open water meter box at curbside to locate shut off valve on outgoing side of meter. Turn valve one ¼ turn. Handle should be perpendicular with piping when closed. (Do NOT attempt to turn valve on the incoming side of meter. This valve is the property of your water purveyor and can only be utilized by them.)

NOTE: If no shut off valve is present, or functioning call your water purveyor immediately to shut your water off. (Water purveyor is who your pay your water bill to.)

3. Once water has been successfully shut off, open a faucet inside your house to relieve the pressure off the system. Leave faucet on until plumbing service has been completed and water has been restored.
4. Determine the type of water heater is in home.

• Tank Water Heater –Turn temperature know to the “pilot” or “off” position. If water heater is equipped with a recirculating pump, unplug pump until service has been restored.
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• Tankless Water Heater – Turn off or unplug unit. If water heater is equipped with a recirculating pump, unplug pump until service has been restored.

5. Call Lloyds Plumbing, Inc. to set up a FREE consultation for service.

WATER HEATER LEAKING

1.Turn off Gas / Electricity.

• Gas Water Heater: Locate the gas shut off valve next to the water heater. Turn valve one ¼ turn clockwise until handle is perpendicular with piping. If valve does not function, call your gas purveyor to turn off gas.
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• Electric Water Heater: Locate home electrical panel, then locate electrical breaker for water heater and switch to “off” position. If electrical breaker is not identifiable then notify your service technician upon arrival.

2. Turn off Water. Locate shut off valve on cold side water line. (Typically, the pipe on the top right side). Once you locate the valve determine if it is a “ball valve” or a “gate valve”.

• Ball Valve, turn handle clockwise one ¼ turn. Handle should be perpendicular with piping when closed.
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• Gate Valve, turn handle clockwise multiple times until valve stops turning. (NOTE: If valve is difficult to turn, do not attempt to use a wrench to assist as this may cause valve to break.

• If valve does not shut off see steps 1 – 2 on Interior water leak section.

3. Recirculating Pump: If water heater is equipped with a recirculating pump, unplug pump until service has been restored.

4.Relieve the Pressure: Open a faucet on the “HOT” side to relieve pressure in the system.

5. Call Lloyds Plumbing, Inc. to set up a FREE consultation for service.

GAS

1. If you suspect a natural gas leak, evacuate the area immediately, and from a safe location, call SoCalGas at 1-800-427-2200. If you experience any issues with this number, please call 911.
2. Call Lloyds Plumbing, Inc. to set up a FREE consultation for service.

DRAIN/SEWER BACKUPS

1. Stop using water immediately.
2. If necessary, turn off water to building. See steps 1 – 2 on Interior water leak section.
3. Call Lloyds Plumbing, Inc. to set up a FREE consultation for service.